(Purpose this article is the collection of news related to technology )
Researchers in Finland have developed a new model that enables computers to interpret and understand human emotions. The model developed at University of Jyväskylä utilizes principles of mathematical psychology.
The model is expected to help the computer adapt its own behavior and guide an irritated or anxious user in different ways in the near future.
The technology can make computers empathetic partners in user interaction.
Model can be integrated into AI systems
“Humans naturally interpret and react to each other’s emotions, a capability that machines fundamentally lack,” said Jussi Jokinen, Associate Professor of Cognitive Science.
“This discrepancy can make interactions with computers frustrating, especially if the machine remains oblivious to the user’s emotional state. Our model can be integrated into AI systems, granting them the ability to psychologically understand emotions and thus better relate to their users.”
Model could be used by a computer to predict user behavior
In the future, the model could enable computers to anticipate user behavior, such as predicting when a user might become irritated or anxious. In such situations, the computer could, for example, give the user additional instructions or redirect the interaction, according to researchers.
Users often experience joy, irritation, and boredom during their interactions with computers. Researchers maintained that advanced technologies, including AI, fail to acknowledge these user emotions.
They asserted that the new model can acknowledge if the user has feelings of happiness, boredom, irritation, rage, despair and anxiety.
Cognitive evaluation process
“Consider a computer error during a critical task. This event is assessed by the user’s cognition as being counterproductive,” said Jokinen.
“An inexperienced user might react with anxiety and fear due to uncertainty on how to resolve the error, whereas an experienced user might feel irritation, annoyed at having to waste time resolving the issue. Our model predicts the user’s emotional response by simulating this cognitive evaluation process.”
Researchers claimed that their model could preemptively predict user distress and attempt to mitigate negative emotions.
Model can improve user experience
They highlighted that their model could be utilized in various settings, from office environments to social media platforms, improving user experience by sensitively managing emotional dynamics.
https://youtube.com/watch?v=HUxEa77xdFI%3Ffeature%3Doembed
Researchers emphasized that alignment between humans and technologies embedded with artificial intelligence is risky if the latter cannot predict their users’ emotional responses to interactive events. With computational cognitive models like the one developed in this study, it becomes feasible to embed an explicit understanding of emotions into artificial agents.
This understanding goes beyond merely predicting emotions based on observed behavior or physiological signals. It encompasses providing explanations for the causes of predicted emotions and internally simulating various ‘what if’ scenarios to facilitate smooth interactions with the user, according to researchers.
They stated that the implications of such technology are profound, offering a glimpse into a future where computers are not merely tools but empathetic partners in user interaction.
The model could be used by a computer in the future to predict, for example, when a user will become annoyed or anxious by Prabhat Ranjan Mishra
https://interestingengineering.com/innovation/model-computer-understand-human-emotions?utm_source=facebook&utm_medium=article_image